1. Information we collect
- Account details: your name, email address, mobile number and password (stored only in encrypted form).
- Bookings: the stays you book or host, dates, guest numbers, messages with hosts or guests, and reviews.
- Hosts: property details, photos, location, prices, calendar and the payout account you add.
- Payments: handled by Stripe. We receive confirmation of the payment, not your full card details.
- Usage: basic information such as the listings you view, so hosts can see how their listings perform.
2. How we use it
- To create and secure your account, including confirming your email and mobile number.
- To process bookings, payments, refunds and host payouts.
- To let guests and hosts contact each other about a stay.
- To send booking updates and, if you choose, other notifications.
- To keep RentAHome safe, prevent fraud and improve the service.
3. Who we share it with
- With the host or guest of a booking — only what’s needed for the stay, such as your name and contact number.
- With service providers that run parts of RentAHome for us, such as payments (Stripe), email and SMS delivery, and secure cloud hosting.
- When the law requires it.
We don’t sell your personal information.
4. How we keep it safe
Data is sent over encrypted connections, passwords are stored as one-way hashes, payout account numbers are only shown masked, and access to personal data is limited to the people who need it.
5. How long we keep it
We keep your information while your account is open and for as long as needed for bookings, payments, legal and tax records. After that it is deleted or anonymised.
6. Your choices
- Update your name and phone number from your profile at any time.
- Hosts can choose which notifications they receive in Settings.
- To get a copy of your data or close your account, email support@rentahome.ai.
7. Changes and contact
We’ll update the date at the top of this page when this policy changes. Questions? Email support@rentahome.ai. See also our Terms of Use.