How can we help?

Search for a place, open the listing, choose your dates and number of guests, and press Reserve. You’ll see the full price before you pay, and your booking is confirmed once payment goes through.

Yes. Creating an account takes a minute — we confirm your email and mobile number so hosts know who they’re hosting.

Open My trips from the menu at the top of the page. Each trip shows the dates, the price you paid and how to reach your host.

Payments are made through secure Stripe checkout. RentAHome never sees or stores your full card details.

No. The price you see before you book includes the nightly rate, cleaning fee and service fee.

When a cancellation is approved, any refund goes back to the payment method you used. It can take a few working days to show on your statement, depending on your bank.

Go to My trips, open the booking and choose to request a cancellation, with a short reason. You’ll be notified once it has been reviewed.

Message your host from My trips to ask. If the new dates don’t work, you can request a cancellation and book again.

Create a host account, then use Add Property to enter the details, photos, amenities and price. Our team reviews every listing before it goes live, usually within a few days.

Your earnings for a stay become due after the guest checks out. You can follow every booking and payout in Earnings & Payouts.

Open Calendar & Pricing in the host portal to set a price for any night or block dates you’re not available.

Guests can update their details from Profile; hosts from Profile in the host portal.

Choose “Forgot password?” on the log-in screen and enter your email — we’ll send you a link to set a new one (it lasts 30 minutes). Still stuck? Email us at support@rentahome.ai.